Why can I not watch? It is locked.
Hello! I've looked into your account, and there appears to be a billing issue with your card. Once your account's billing information is updated, your account access should resume.
I am trying to re-enter my card info. but it would not let me. There are funds on the card now. Can you please retry it with the same card information? Thanks
I'm sorry, but we cannot re-validate the subscription with the payment info as entered. Can you please double-check the expiration date?
I checked and the expiration date is entered correctly. Not sure what the problem is?
We'll reach out to you via email shortly, but Vimeo's automated payment system will not let us override or change any of your billing info.