I keep getting the timed out and re-fresh message, and despite everything I do still will not play the videos. My computer and internet connection are fine. Is there a blip on the site?
I keep getting the timed out and re-fresh message, and despite everything I do still will not play the videos. My computer and internet connection are fine. Is there a blip on the site?
Come on guys. You charge a monthly fee for this service. You can do better than this!
We believe there was an VHX outage that affected playback yesterday, Sunday, June 2nd. We believe that playback function has now been restored. We're reaching out to VHX to inquire about the issue.
I'm still getting the timed out refresh message on any video I click on. What's the problem?
We're sorry to hear that you're having issues playing the video. Playback is not affected during tests on our end. If you're still having issues, can you please reach out to [email protected] to alert them to the issue?